Frequently Asked Questions

Everything you need to know about your Merach fitness journey.

How long does shipping take within the UK?

Standard delivery typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.

Do Merach products come with a warranty?

Yes, all Merach fitness equipment comes with a standard 12-month manufacturer's warranty covering defects in materials and workmanship for peace of mind.

Can I return my fitness equipment if I change my mind?

We offer a 30-day return policy. Items must be in their original packaging and unassembled condition. Please contact our support team to initiate a return request.

Is the Merach app free to use with my equipment?

The Merach app offers a range of free features, including basic tracking and preset programs. We also offer a premium subscription for advanced training plans and live classes.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Do you offer assembly services for large equipment?

While our products are designed for easy DIY assembly with included tools, we can recommend third-party assembly partners in select UK regions if required.